Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you took possession of the last goods. To exercise your right of cancellation, you must inform us (POTTLIEBE, Stotznocken 5, 45239 Essen, email address: info@pottliebe.net, phone: 0201-40992240) of your decision to cancel this contract by means of an unambiguous declaration (e.g. a letter sent by post or email). You can use the attached sample cancellation form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Exclusion of the right of withdrawal

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The statutory warranty rights remain unaffected.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back to us before returning the goods)

To POTTLIEBE, Stotznocken 5, 45239 Essen, email address: info@pottliebe.net

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
- Date
— Reason for withdrawal (This is not a mandatory requirement for the effective exercise of the right of withdrawal.)

(*) Delete as appropriate

By accepting the general terms and conditions, the customer agrees to bear the direct costs of returning the goods.